FAQs

Where is your store located?

Fox & Bond is exclusively e-commerce and at this time we do not have a brick and mortar location. But, we understand that sometimes you just need to see things in person, so we offer a very friendly Returns & Refunds policy, see below.

How do you handle Returns and Refunds?

Click over to our RETURNS AND REFUNDS page where we outline everything!

Please note: Returned orders over $5,000.00 will incur a 3% restocking fee to be deducted from the refund total.

What is your shipping policy?

Check out our SHIPPING AND DELIVERY page where we answer all your questions!

Do you ship internationally?

We ship to select international countries for a flat fee using DHL insured international shipping. A signature is required on all packages. International orders are FINAL SALE. Customers are responsible for duties, taxes, and tariffs. Please allow a couple extra days for international orders to process.

Do you offer financing?

Fox & Bond is to happy to offer payments with Affirm!

An alternative to traditional credit cards, Affirm allows you to pay for items through flexible financing over a period of time. The short and simple application process requires just a couple pieces of information. In most cases, you’ll receive an immediate decision on your eligibility to purchase items with payments over a 3, 6, or 12 month time period.

Affirm only conducts a soft credit check, which won’t affect your credit score. It keeps all sensitive information encrypted and protected using security protocols. There are no late or hidden fees, and you will know the exact terms of your loan options, including APR and monthly payment amounts, so you can select what works best for you.

Learn more about Affirm.

What if a piece breaks or needs a repair?

First of all, DON'T panic! Although we have our expert jeweler thoroughly check every piece, with all jewelry, and especially rings, these things can and do happen with normal wear and use. It even happen to us... We handle each repair on a case-by-case basis, so get in touch and we'll get the process started for you.

What if I want to purchase something that says sold?

Although each antique piece of jewelry is unique, we are always on the hunt and might come across something similar. Please use the "Inquire about this item" box on the piece you are interested in to let us know how best to contact you in case we find your match. Feel free to include any other specific information regarding your timeline and/or budget.

What is the difference between antique and vintage?

Vintage pieces are 20+ years old and antique pieces are 100+ years old. We label all our pieces either antique or vintage based on their age.

I see on some descriptions you say things are approximately measured. What does that mean?

With antique jewelry, it's very difficult to exactly measure stones without taking them out of their mountings. We use tools and formulas meant specifically for this process which give us very close, if not exact, measurements.

How do we know everything in the descriptions is correct?

We do our absolute best to correctly date items and styles, identify stones and their corresponding cuts, and give any and all known facts about our pieces. Any errors or omissions are accidental and non-intentional. But you can rest assure knowing that we look at antique and vintage jewelry every. single. day. and we know our stuff! Check out Our Story for our credentials.

I love one of your rings, but it's not my size. What do I do?

Each ring has a range of sizes it can sized to. We've listed them out on the individual product pages. The price you see associated with each size is based on a variety of factors including time, labor, metals, and making the work match. Please note that once a ring has been resized by Fox & Bond, it's non-refundable and non-returnable. We love and respect antique jewelry and believe in preserving each piece's integrity by limiting the amount of work each piece undergoes. If you have any questions about the sizing of a piece before you place your order, use the "Inquire About This Item" box on the item and we will give you as detailed of an answer as possible! We will need 1-3 weeks to size the ring, so sit tight while we make it perfect for you!

What if I order a ring, have it sized, and I want to return it?

Rings that have been resized by Fox & Bond, or any other jeweler, are non-refundable and non-returnable. We do our best to preserve each piece as much as possible and try to limit the amount of work each piece undergoes. If you have it sized or have any alterations made on your own, we cannot accept the return. See our RETURNS AND REFUNDS page for more details.

What if I want to place a custom order but I need it sooner than the time stated?

Always reach out to us, there's a chance we might be able to rush your order. Use the CONTACT page, or the "Inquire About This" box on the item you are interested in.

What is an F&B Conversion?

F&B Conversion's are pieces of antique or vintage jewelry that we have given a modern update. Example...we find an amazing Victorian stick pin that we want to wear in a more modern way, we might make it into a ring.

What if I want to get my piece of jewelry gift wrapped?

We ship all orders in our signature packaging, but are more than happy to beautifully gift wrap your package and include a hand written note. Just drop us a line at info@foxandbond.com with your order number in the subject line, and we will wrap it up!

I have a press inquiry, what should I do?

Email us at info@foxandbond.com.

What if my question isn't answered here?

We're here! Just drop us a message through our contact page or send us an email at info@foxandbond.com and we'll respond to you as soon as we can. If you can't reach us by email, you can DM on Instagram. We can't wait to hear from you!